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Legal

Terms of Service

The agreement between your organisation and AgentDesk for using the AgentDesk service.

Last updated: 18 October 2026

These terms are an agreement between your organisation and AgentDesk for the use of the AgentDesk service. Please read them carefully. By creating an account or using AgentDesk, you agree to them on behalf of your organisation.

1. About these terms

AgentDesk is provided by Everspan Solutions LLP, a limited liability partnership registered in India with the Ministry of Corporate Affairs (“AgentDesk”, “we”, “us”). For other information about us, visit https://everspansolutions.com/. These terms apply to the AgentDesk web app, the iPhone and Android apps (once available), and related services (together, the “Service”).

  • Organisation (or “you”) means the business or person that signs up for the Service.
  • Users means the people the Organisation allows to use its account, including its administrators, managers, agents and viewers.
  • Customer Data means all information the Organisation or its Users put into the Service, including information about their clients, families, policies, investments, loans, claims, leads, referrers and documents.

Our Privacy Policy and Data Processing Terms form part of these terms.

2. Accounts and users

  • You must be at least 18 and able to enter into a binding contract. The person who signs up confirms they are authorised to accept these terms for the Organisation.
  • Account details must be accurate. Mobile numbers are verified by SMS.
  • Your administrators decide who can use the account and what each User can view, create, edit, delete and export. You are responsible for your Users’ actions and for removing access when someone leaves.
  • Keep passwords and devices secure and do not share sign-ins. We strongly recommend two-factor authentication for administrators. Tell us promptly at support@agentdesk.co.in if you suspect unauthorised access.

3. Demos

Before subscribing, your Organisation can book a free demo, in which our team shows how AgentDesk works. A demo does not give access to the service; access starts once a paid plan is active.

4. Plans, fees and payment

  • The prices of the plan and of add-ons (such as additional modules, additional Users and integrations) are shown on our Pricing page and in the app.
  • Fees are payable in advance for each yearly billing period and are exclusive of GST and other applicable taxes, which are added to the invoice.
  • Payments are processed by Razorpay (cards, UPI and net banking). If you choose automatic renewal, you authorise us to charge the selected payment method at each renewal until you turn it off.
  • Exceeding plan limits may require an upgrade. Upgrades take effect immediately; downgrades take effect at the next renewal.
  • 14-day money-back guarantee: if your Organisation is new to AgentDesk and it is not right for your business, you can ask for a full refund of your first payment (the plan and any add-ons bought with it) within 14 days of that payment. Email support@agentdesk.co.in from the Organisation’s registered email address. We refund the amount to the original payment method and the subscription ends. Renewals, and add-ons bought after the first payment, are not covered.
  • Other refunds: apart from the money-back guarantee, fees are not refundable once paid, except where the law requires otherwise.
  • We may change prices for future billing periods with at least 30 days’ notice.

5. When a subscription ends

If a subscription is not renewed or payment fails, the account moves through these stages, as set for your plan and shown in Settings:

  1. Grace period: full access continues for a few days, with reminders.
  2. Read-only: Users can view and export data but cannot add or change it.
  3. Suspended: sign-in to the account is stopped.

Renewing at any stage restores full access. Administrators can download a complete backup of the Organisation’s data at any time before suspension, including after a subscription change. Daily backups already saved in the Organisation’s Google Drive remain there. We delete a suspended Organisation’s data as described in the Data Processing Terms.

6. Your data

  • The Organisation owns its Customer Data. You give us permission to host, copy, process and display it only as needed to provide the Service, support you and keep it secure, as set out in the Data Processing Terms.
  • You are responsible for having the right to collect and use Customer Data, for telling your clients how you use their information and obtaining any consent required, and for the accuracy of what you record.
  • You can export your data (Excel, CSV and PDF reports, and full backups) and correct or delete records at any time using the tools in the Service.
  • Documents are stored in the Google Drive account your administrator connects. The Organisation is responsible for that Google account; disconnecting it or removing files there affects what AgentDesk can show.

7. Acceptable use

You and your Users must not:

  • use the Service in breach of any law or regulation, including rules of IRDAI, SEBI, AMFI, the RBI and TRAI that apply to you;
  • record or contact people without a lawful basis, or send unsolicited marketing, including to numbers registered on the National Do Not Call registry where that is not allowed;
  • upload anything unlawful, infringing, harmful or containing malware;
  • try to access another Organisation’s data, test or bypass our security, or overload the Service;
  • copy, resell or reverse engineer the Service, or use it to build a competing product;
  • share accounts, or exceed your plan’s limits by technical means.

We may suspend access that breaches this section or puts the Service or other Organisations at risk, telling you why unless the law or urgency prevents it.

8. Third-party services

Some features work with services run by others, such as Google Drive, Google Calendar, Firebase SMS verification, Razorpay and Meta Lead Ads. Their own terms apply to your use of them, and we are not responsible for their availability or changes they make. Where a third party changes or withdraws a service, we may need to change or remove the related feature.

AgentDesk is a record-keeping and workflow tool. Figures it shows, such as current values, returns (including XIRR and CAGR), maturity amounts, renewal dates and expected payouts, are calculated from the information entered and from public data such as mutual fund NAVs, and may be incomplete or delayed. Always confirm important figures with the insurer, AMC, lender or other source before relying on them or advising a client. AgentDesk does not currently create insurance commission statements or reconcile mutual fund trail commission. You remain responsible for the advice and services you provide to your clients.

10. Availability and changes

  • We work to keep the Service available and secure, but it may occasionally be unavailable for maintenance, updates or reasons outside our control. Where we can, we schedule planned maintenance outside Indian business hours.
  • We improve AgentDesk regularly and may add, change or remove features. If we remove a feature that is a material part of your paid plan, we will give you reasonable notice. Features described as “coming soon” are not yet part of any plan.
  • Support is provided through in-app tickets and email on working days.

11. Intellectual property

We own the Service, including its software, design, templates, ready product forms and reports, and the AgentDesk name and logo. These terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Your Organisation’s own logo and branding remain yours. If you send us suggestions, we may use them without obligation to you.

12. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the purposes of these terms, except where disclosure is required by law.

13. Ending the agreement

  • You can stop using the Service at any time by turning off renewal; access continues until the end of the paid period and then follows section 5.
  • An administrator can reset the Organisation’s data from Settings. A backup is attempted to Google Drive first, but the reset cannot be undone in AgentDesk.
  • We may end or suspend the agreement if you materially breach these terms and do not fix the breach within 15 days of notice, immediately for serious misuse or unlawful activity, or with 30 days’ notice for any other reason (in which case we refund any prepaid fees for the unused period).
  • Sections that by their nature should continue (including 6, 9, 11, 12, 14, 15 and 17) survive the end of the agreement.

14. Disclaimers

Except as expressly stated in these terms, the Service is provided “as is” and “as available”. To the extent permitted by law, we do not give any other warranties, for example that the Service will be uninterrupted or error-free or will meet every requirement of your business.

15. Limitation of liability

To the extent permitted by law:

  • neither party is liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill;
  • each party’s total liability arising out of these terms in any 12 months is limited to the fees paid or payable by the Organisation for the Service in those 12 months.

These limits do not apply to your payment obligations, to a party’s fraud, or to liability that cannot be limited by law.

16. Indemnity

You will compensate us for reasonable losses and costs arising from claims by third parties that your Customer Data, or your or your Users’ use of the Service in breach of these terms or the law, infringes their rights or causes them loss.

17. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to settle any dispute in good faith. If it is not settled within 30 days, the courts at Ahmedabad, Gujarat will have exclusive jurisdiction.

18. Changes to these terms

We may update these terms from time to time. We will post the new version here with a new “Last updated” date and give account administrators at least 30 days’ notice of material changes by email or in the app. Continuing to use the Service after the change takes effect means you accept it; if you do not agree, you can turn off renewal before then.

19. Contact

Everspan Solutions LLP
Website: https://everspansolutions.com/
Email: support@agentdesk.co.in